Cancellation Policy

Cancel your ticket 24 hours before to departure time for a full refund, or rebook* your reservation 24 hours before departure time with no rebooking fees.

Planning a trip can be complicated; hurdles tend to pop up when you’re least expecting them. No matter what sort of surprises life has in store, you have the flexibility to cancel your travel with our 24-hour cancellation policy.

All Reservation adjustments or cancellations must be made by emailing [email protected]

*** Refunds may take up to seven to fourteen (7 – 14) business days to be returned to your original form of payment.

Important Details:

Boarding starts 10 minutes before the scheduled departure time of the tour, all reservations not checked in by 5 minutes before your scheduled reservation are considered a no-show** and are automatically canceled.
Our 24-hour cancellation policy only applies to tickets booked for travel starting more than 24 hours from the time of purchase.

For tickets purchased within 24 hours of departure time, our standard rebooking and cancellation policy applies immediately after purchase.

You’ll still be responsible for any fare increases and taxes that apply to your new itinerary.

Limitations

Regular Reservations
*All “Refundable Reservations” are excluded*
Within 24 hours of your tour departure all regular tickets are subject to a rebooking fee to change your reservation.
If a guest is a no-show automatically canceled, with no refund available.
No standby is allowed if you miss your reservation. A rebooking fee is required to change your reservation within 24 hours of reservation.
We can’t guarantee that parties of two or more will be seated together.

Refundable Reservations
Cancellations made within 24 hours will receive up to 80% ticket prices
Receive 80% of ticket prices within 24 of reservations with purchase of refundable reservations.
**No Shows are eligible for a refund of 80% of ticket prices with purchase of refundable reservations.
**No Shows are eligible for a rebooking with no fees with purchase of refundable reservations.
*Rebooking is subject to Availability.
We can’t guarantee that parties of two or more will be seated together.

Rebooking Fees
Our rebooking fee 20%
*Rebooking fees are based on the total price of the reservation up to 20% of ticket price.
***Refunds may take up to seven to fourteen (7 – 14) business days to be returned to your original form of payment.***

Operator Cancellation
Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances that causes Anchorage Trolley to cancel our tour.